Shipping & Delivery
Singapore
Local delivery in Singapore is free of charge. Delivery timings vary according to the item, please refer to the item description. For urgent orders, kindly get in touch with us at hola@pearlsatelier.com.
Second and subsequent redelivery attempts will be chargeable.
We do not deliver to remote or restricted zones, or places that require security pass/ clearance, such as: Pulau Ubin, Jurong Island, military camps, prisons, Alps Avenue, Changi Cargo Complex, ferry terminals, Airport Link, Tuas View Extension etc. Delivery locations in Sentosa will be subject to an additional charge.
International
Kindly contact us to arrange delivery.
14-Day Return Policy
We have a 14-day return policy. The item is required to reach us within 14 days from the date of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with no sign of wear and tear from wearing, and in its original packaging. You will also need the receipt or proof of purchase. To start a return, you may contact us at hola@pearlsatelier.com.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You may always contact us for any return question at hola@pearlsatelier.com.
Damages and issues
Kindly inspect your order upon reception and to ensure that the item you received is not defective, damaged or wrong. Do contact us as soon as possible otherwise.
Exceptions / non-returnable items
We do not accept returns for custom items such as special orders or personalised orders, as well as sale items and gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return. If the return is valid, you will automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.
Cleaning Your Pearl Jewellery
After each wear, clean your pearl jewellery using the cloth we provide, with some water or gentle soapy water.
Pearls are terrified of acid (vinegar / salad dressing) and alcohol. Put on your pearl jewellery only after spraying your perfume / hairspray.
If you protect and care for your pearls, they will always be with you.
More about pearls atelier
We design, you design, or we redesign together.
Pearls Atelier is a regulated dealer under the PSPM Act.
Pearls Atelier jewellery are mainly made of 18K gold, 18K white gold or 18K rose gold, ideal for sensitive skin.
18K refers to 750 or 75% gold and 25% alloy.
These precious metals set a solid foundation for the saltwater (South Sea) and Japanese Akoya pearls to fuel jewellery longevity, an asset that is intimate to yourself and your loved ones.
No two pearls are ever the same, which is why the jewellery on our website are available in single quantity, i.e. 1 pair or 1 set available per item.
Please feel free to reach out to us if you would like to have any design recreated, reinvented or created.
We will also be happy to have a chat if you have any queries, and grateful to have any feedback from you.
+65 9221 3156